Return and Refund Policy

Last Updated: October 15, 2026

At [Your Store Name], customer satisfaction is our priority. We aim to provide quality products and a smooth shopping experience across Pakistan. Please read our return and refund policy carefully before placing an order.

1. Return Eligibility

Customers may request a return within 7 days of receiving their order, subject to the following conditions:

• The product must be unused, undamaged, and in its original condition.

• Original packaging, tags, and accessories must be included where applicable.

• The product must be eligible for return under our policy.

• Proof of purchase or order details must be provided.

2. Eligible Reasons for Returns

A return or replacement request may be accepted if:

• The product arrives damaged or defective.

• The wrong product, size, or item is delivered.

• The product received differs significantly from its description.

Please contact our customer support team as soon as possible and provide clear photos or videos showing the issue.

3. Non-Returnable Items

The following items may not be eligible for return or exchange unless they arrive damaged, defective, incorrect, or applicable law requires otherwise:

• Used or damaged products due to customer handling.

• Personal care, beauty, and hygiene products that have been opened or used.

• Products marked as non-returnable before purchase.

• Items returned without original packaging or necessary accessories.

4. Refund Policy

Once your returned product has been received and inspected, we will notify you whether your refund request has been approved.

• Cash on Delivery (COD): Approved refunds will be processed through a mutually agreed payment method.

• Online payments: Approved refunds will be issued to the original payment method where possible.

• Processing time: Please allow 7–14 business days after refund approval for processing, depending on the payment provider.

Delivery charges may be non-refundable where permitted by applicable law. This does not affect any refund rights you may have under applicable law.

5. Exchange Policy

Exchanges may be offered for damaged, defective, or incorrectly delivered products, subject to stock availability.

If the requested replacement is unavailable, we will discuss an appropriate alternative or refund with you.

6. Return Shipping Costs

• If the return is due to our mistake, a defective product, or an incorrect delivery, we will arrange or cover reasonable return shipping costs.

• For other approved returns, the customer may be responsible for return shipping costs, where permitted by applicable law.

7. Order Cancellation

Customers may request cancellation before their order is dispatched. Once an order has been shipped, cancellation may no longer be possible, and the return process may apply instead.

8. How to Request a Return or Refund

To request a return, exchange, or refund, please contact our customer support team with:

• Your order number

• Your name and contact number

• The reason for your request

• Photos or videos of the product, where applicable